Customer care

Contact Us

Your thoughts are important to us. Email us or call (+1 917 963 8368) with any questions or concerns, and we’ll get back to you within 48 hours.

Shipping

All standard US shipping (5 to 7 business days) for our products is free. Express shipping (1 to 2 business days) is $2.99. Currently, we do not ship internationally, though we are planning on changing that soon! For more information, please refer to our Shipping Policy.

40-Day Money-Back Guarantee

Consistency is key in skincare. It takes around one month for the top layer of skin to turn over, so it often takes a month to see real results from a new product. That is why we offer a 40-day money-back guarantee for the first purchase of any unique product. If you are not happy with your purchase, please email us, and one of our customer service concierges will contact you within 48 hours to assist you with your return.

Damaged Products

We will replace any damaged goods within 15 days after your receipt of the item.

Subscription

You can easily manage or cancel your subscription by logging into your account and changing your preferences under Subscriptions.

”We love your serums. Any plans on expanding the line?”

We’re working on it, but we also want to get it right. Our focus is safe products with potent, active ingredients. That means deep research and time to perfect the formulation. In the meantime, we’d love to hear from you about what products would be helpful to you, so please email us!

In the meantime, if you are looking for some gentle, basic face washes and moisturizers, our founder is a big fan of the brand Cerave, which offers no fuss, gentle products.